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About HCM

Malcolm Baldrige National Quality Award

Sailor looking through binoculars

Hill Country Memorial is proud to receive the 2014 Malcolm Baldrige National Quality Award.

This honor validates HCM’s remarkable performance through innovation, best practices and insightful leadership. We are now one of 19 health care organizations in the country to receive this award since 1998.

We do this for our community. We constantly assess and adapt our processes to make a better customer experience. In turn, this pursuit of performance excellence serves as a model to businesses and organizations about the practices of a best-in-class hospital. Through our Baldrige Award journey, we continue to raise the bar for:

  • patient safety and loyalty
  • health care outcomes
  • physician and staff satisfaction and engagement
  • fiscal responsibility
  • community services

Thank you to our community, staff, physicians, volunteers and supporters. You make this honor possible. Thank you yesterday, today and always.

Quest Award Ceremony

Climbing Enchanted Rock, HCM's Performance Excellence Journey

Media Placements

NATIONAL

US Department of Commerce

Becker's Hospital Review

Modern Healthcare

AHA News

The Advisory Board Company-Daily Briefing

LOCAL/REGIONAL

American Society for Quality Austin

OTHER

Learn more about the Baldrige Performance Excellence Program at www.nist.gov

Media B-Roll

Contact Us about HCM's Malcolm Baldrige Quality Award Journey