HCM Visitation Update:
Beginning, Monday, May 11, one visitor is allowed per patient stay

  • Each patient will be allowed one visitor per stay
  • COVID positive or COVID rule-out patients will not be allowed a visitor
  • Visitors will be provided a ‘visitor badge’ prior to entering  the facility
  • Visitors must be temperature screened prior to entering facility
  • Entry will not be permitted for visitors with COVID-19 symptoms
  • Visitors should bring a mask and must wear that mask At ALL TIMES
  • Visitors may not leave the patient room unnecessarily

HCM departments and services with modifications are listed below.

Emergency Department
(830) 997-4353

  • Masks required by all individuals who enter ED
  • No visitors, unless the patient is a minor or there are life-threatening circumstances, at the discretion of the staff. These visitors are limited to ONE per patient and cannot be interchanged.

Immediate Care Clinics

Fredericksburg (830) 992-2820

Llano (325) 247-9355

  • Patients must remain in their car and phone upon arrival to be pre-screened before being instructed when to enter the clinic.

Medical Group

(830) 990-1404

  • In-office and Telehealth appointments are available.
  • Patients with an appointment may enter the clinic.
  • Patients without an appointment are requested to return to their car and call the office to be screened before they’re allowed to enter.


Kathleen C. Cailloux Birthing Center

(830) 997-1253

  • Please enter through the Admissions entrance or Emergency Room (ER). Our visitation policy of one visitor per stay is in effect.
  • Tours and classes are postponed.

Breast Center

(830) 990-6181

  • Please arrive at the time of your appointment (do not come early) and enter the building alone unless you need help accessing the building.

Outpatient Rehab

(830) 997-1357 & 1358

  •  At 50% capacity, that allows us to have 52 people in the building, which means we can safely bring in all PT, OT, ST, cardiac, and pulmonary rehab patients.
  • We have clearance from our primary referral sources to resume cardiac rehab as long as patients are comfortable returning.
  • Taking precautionary measures to ensure that all therapy and rehab patients can safely return to our building for care.

Sleep Lab

(830) 992-2552

  • One patient to one tech per night – no additional visitors are allowed in the lab
  • Technicians are required to wear PPE.
  • Patients are required to wear a mask in the sleep lab and remove shoes at the door.
  • Patients may only bring necessity items to the lab – no pillows, blankets, food or drinks.
  • As appropriate, we are using disposable supplies.


(830) 997-4253

  • Quickdraw/Lifescreen low cost lab & screenings 2nd Saturday of the month 8-11 am

HCM Wellness Center

(830) 997-1355

  • HCMWellnessCenter.org for a complete list of reopening information

HCM Thrift Shop

(830) 997-7688

  • Now open Monday – Friday 9 am-5 pm Saturday 10 am-3:30 pm
  • Limit 30 customers at one time
  • Online sales continue
  • Donations by appointment only

Wound Clinic

(830) 997-1265

  • Patients are asked to wait in their car until a team member meets them and takes them to the exam room.
  • Telehealth visits are conducted with patients who do not need hands on procedures or are at increased risk


(830) 997-1265

  • Patients are asked to wait in their car until a team member meets them and takes them to the exam room.

Phone numbers to assist you when preparing for your visit.

  • Preparing for your appointment or procedure: Contact your provider. For a directory,
    visit www.hillcountrymemorial.org/find-a-doctor
  • Hospital Payment Plan: For information about payment plans or payment options for Hospital charges, please call our Financial Counselor at (830) 997-1428.
  • HCM Medical Group Payment Plan: To set-up a payment plan, or for out-of-pocket prompt pay discount, coordinate with the Medical Office Coordinator at the location you are receiving care.

Support Classes and Events
Visit our website www.hillcountrymemorial.org/events for Support Groups, Classes and Events as they are scheduled