Nondiscrimination Notice and Language Assistant Services | Hill Country Memorial Hospital
Policy 102019.3

Hill Country Memorial (HCM) complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex. Hill Country Memorial does not exclude people or treat them differently because of race, color, national origin, age, disability, or sex.

Hill Country Memorial Provides:

No-cost aids and services to individuals with disabilities to communicate effectively with us, such as:

    • Qualified sign language interpreters
    • Written information in other formats (large print, audio, accessible electronic formats, other formats)

No-cost language services to people whose primary language is not English, such as:

    • Qualified interpreters
    • Information written in other languages
    • Access to telephonic and video interpretation services

If you need these services, contact our Compliance Coordinator at compliancecoordinator@hillcountrymemorial.org.  If you believe that Hill Country Memorial has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, or sex, you can file a grievance with:
Mail/In-Person:
HCM Compliance Coordinator
1020 S State Hwy 16
Fredericksburg, TX 78624
Phone: (830) 997-4353
Fax: (830) 997-1337
Email: compliancecoordinator@hillcountrymemorial.org

A grievance can be filed in person or by mail, fax, or email. If you need help filing a grievance, the Compliance Coordinator, is available to assist.

You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal, available at https://ocrportal.hhs.gov/ocr/portal/main.jsf
Mail:
U.S. Department of Health and Human Services
200 Independence Avenue, SW Room 509F, HHH Building
Washington, D.C. 20201
Phone: 1-800-368-1019, 800-537-7697 (TDD)
Complaint forms are available at http://www.hhs.gov/ocr/office/file/index.html

SPANISH
ATENCIÓN: si habla español, tiene a su disposición servicios gratuitos de asistencia lingüística.

VIETNAMESE
CHÚ Ý: NẾU BẠN NÓI TIẾNG VIỆT, CÓ CÁC DỊCH VỤ HỖ TRỢ NGÔN NGỮ MIỄN PHÍ DÀNH CHO BẠN.

CHINESE
注意:如果您使用繁體中文,您可以免費獲得語言援助服務。

KOREAN
주의: 한국어를 사용하시는 경우, 언어 지원 서비스를 무료로 이용 하실 수 있습니다.

ARABIC
ملحوظة: إذا كنت تتحدث اذكر اللغة، فإن خدمات المساعدة اللغوية تتوافر لك بالمجان. اتصل برقم

URDU
خبردار: اگر آپ اردو بولتے ہیں، تو آپ کو زبان کی مدد کی خدمات مفت میں دستیاب ہیں ۔ کال

TAGALOG – FILIPINO
PAUNAWA: Kung nagsasalita ka ng Tagalog, maaari kang gumamit ng mga serbisyo ng tulong sa wika nang walang bayad.

FRENCH
ATTENTION : Si vous parlez français, des services d’aide linguistique vous sont proposés gratuitement.

HINDI
ध्यान दें: यदि आप हिंदी बोलते हैं तो आपके लिए मुफ्त में भाषा सहायता सेवाएं उपलब्ध हैं।

FARSI
تروصب ینابز تالیھست ،دینک یم وگتفگ یسراف نابز ھب رگا :ھجوت سامت دیریگب. امش یارب ناگیار

GERMAN
ACHTUNG: Wenn Sie Deutsch sprechen, stehen Ihnen kostenlos sprachliche Hilfsdienstleistungen zur Verfügung.

GUJARATI
સુચના: જો તમે ગુજરાતી બોલતા હો, તો નિ:શુલ્ક ભાષા સહાય સેવાઓ તમારા માટે ઉપલબ્ધ છે. ફોન કરો

RUSSIAN
ВНИМАНИЕ: Если вы говорите на русском языке, то вам доступны бесплатные услуги перевода.

JAPANESE
注意事項:日本語を話される場合、無料の言語支援をご利用いただけます。

LAO
ໂປດ​ຊາບ: ຖ້າ​ວ່າ ທ່ານ​ເວົ້າ​ພາ​ສາ ລາວ, ການ​ບໍ​ລິ​ການ​ຊ່ວຍ​ເຫຼືອ​ດ້ານ​ພາ​ສາ, ໂດຍບໍ່​ເສັຽ​ຄ່າ, ແມ່ນມີ​ພ້ອມໃຫ້​ທ່ານ.